Customer Service - Donor Support Technician
The Opportunity
Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager.
Responsibilities
- Prepares the autopheresis machine for the pheresis process.
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Records incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events using a Personal Digital Assistant (PDA).
- Links equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Accurately records donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands and follows policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains a clean and efficient work environment.
- Ensures sufficient operating supplies and forms are available as needed.
- Fulfills all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
- Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- May require bilingual skills, at the discretion of the organization, to meet the needs of the business.
Qualifications
- High school diploma or equivalent required.
- Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
- Will perform basic math calculations.
Working Conditions
- Understand, remember and apply oral and/or written instructions.
- Follow basic instructions and guidelines.
- Reach, bend, kneel and have high level of manual dexterity.
- Occasionally lift and carry up to 25 pounds.
- Work in a fast-paced environment with frequent interruptions.
- Frequent exposure to hazardous chemicals, extreme temperatures and blood borne pathogens.
- Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
- Work overtime and extended hours to support center operational needs.
About CSL Plasma
CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. Learn more about CSL Plasma here https://www.cslplasma.com/ and CSL, CSL Behring, CSL Seqirus and CSL Vifor here https://www.csl.com/. Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.
Our Benefits
For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more visit https://www.csl.com/careers/inclusion-and-belonging.
Equal Opportunity Employer
CLS is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.