Customer Service - Donor Support Technician

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Records incidents that occur during the pheresis process using a Personal Digital Assistant (PDA).
• Links equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Accurately records donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Maintains a clean and efficient work environment.
• Ensures sufficient operating supplies and forms are available as needed.
• Fulfills job-related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
• Basic math calculations ability.
• Understanding, remembering, and applying oral and/or written instructions.
• Ability to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time.
• Reach, bend, kneel and have high level of manual dexterity.
• Occasionally be required to lift and carry up to 25 pounds.
• Fast-paced environment with frequent interruptions.
• Frequent exposure to hazardous chemicals, extreme temperatures and to blood borne pathogens.
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
• Required to work overtime and extended hours to support center operational needs.