Customer Service Dispatcher

Simon Roofing is a roofing industry leader with over 125 years in business and 68 locations throughout the USA. We specialize in roofing service, restorations, and replacements. We are looking for employees with great work ethic and drive to join our organization at all levels. At Simon Roofing, we offer an established career path that enables you to advance in compensation, responsibility, status, and authority based on your abilities and desire.

About the role

Simon Roofing, a leader in the Commercial Roofing Industry, is currently seeking a Customer Service professional to join our growing dispatch team. The successful candidate will possess strong organizational and problem-solving skills, have great attention to detail, and the ability to effectively prioritize and multi-task.

Responsibilities

• Receive incoming calls and emails from internal and external customers
• Generate work orders that communicate information and requirements per the customer's specifications
• Dispatch service calls (work orders) to the appropriate service technician/branch in a timely fashion
• Communicate roofing estimates to customers to obtain approval for service work
• Provide support to service technicians for all service branches
• Complete special projects as assigned by management
• Assist other departments in downtime through cross-training

Requirements

• High School Diploma or Equivalent required; some college preferred
• Ability to work afternoon shift, 11 AM – 8 PM, and rotating weekends
• Ability to be part of an after-hours, on-call rotation (additional compensation)
• Ability to work from home effectively; high-speed internet, designated work area free from distraction (we will provide all the IT equipment necessary to do the job)
• Ability to self-motivate, stay focused, and work independently
• Knowledge in Microsoft Office (Excel, Word, and Outlook) and database software
• Customer service oriented
• Team-oriented, energetic, enthusiastic, self-motivated, and a good work ethic
• Good verbal and written communication skills
• Must pass a pre-employment drug test and background screening
• Authorized to work in the US

Benefits

• Health Insurance, Dental, Vision Care benefits
• 401K plan
• PTO Policy
• Life insurance

Schedule

• Afternoon shift: 11 AM – 8 PM
• Rotating weekends
• After-hours, on-call rotation (additional compensation)