Customer Service - Customer Service Representative

JB&A Distribution - JBandA.com

About the role

JB&A is on the lookout for a dynamic customer service representative to join our thriving team. This is a fantastic opportunity for individuals who are eager to grow and develop their skills, with the potential to step into a more significant role within the company as they gain experience.

Essential Duties and Responsibilities

• Sort through emails each morning to identify purchase orders and action items.
• Prioritize and process urgent rush orders to ensure timely fulfillment.
• Order Processing:
  • Review and track previous day’s orders to confirm processing status, manufacturer acknowledgment, and payment collection.
  • Process all new orders efficiently, ensuring that all opportunities and estimates are closed out and pricing is confirmed accurately.
• Customer Interaction:
  • Serve as the first point of contact for customer inquiries, providing information and assistance as needed.
  • Address and resolve any issues related to orders, products, or services promptly and professionally.
• Warehouse Coordination:
  • Fulfill warehouse orders by generating accurate purchase orders and ensuring timely dispatch.
  • Collaborate with warehouse staff to maintain inventory accuracy and resolve any discrepancies.
• Documentation and Reporting:
  • Maintain accurate records of customer interactions, orders processed, and follow-up actions taken.
  • Prepare regular reports on order status and customer inquiries for management review.
• Team Interaction:
  • Collaborate daily with sales representatives to ensure customer satisfaction.
  • Work with the customer service team to complete tasks effectively.

Requirements

• High school diploma or equivalent; further education is a plus.
• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications and customer management systems.
• Able to work effectively both independently and as part of a team.
• A positive attitude and a willingness to learn and adapt in a fast-paced environment.