Customer Service Coordinator (Temp to Perm) - Third Shift

About the role

CBRE is seeking a motivated and service-oriented Customer Service Coordinator to support a major telecommunications client in Greenville, TX. In this role, you will serve as the primary point of contact for facility-related service requests, ensuring prompt issue resolution and exceptional customer support during overnight operations. You will partner with vendors, field technicians, and internal teams to coordinate service delivery, manage work orders, monitor facility alarms and systems, and maintain accurate service records. This position is ideal for someone who enjoys problem-solving, works well independently in a fast-paced environment, and takes pride in delivering outstanding customer service. As part of CBRE's Facilities Management team, you'll play a critical role in supporting 24/7 operations and maintaining a best-in-class customer experience. This is a fully onsite temporary-to-permanent position located in Greenville, TX.

Responsibilities

• Respond to incoming customer inquiries and facility-related service requests via phone, email, and service management systems.
• Monitor facility systems and alarm notifications, following established procedures and escalation guidelines.
• Create, track, and manage service tickets within designated systems.
• Dispatch work orders and service requests to vendors for timely completion.
• Run daily operational reports to assist field teams with troubleshooting and alarm validation.
• Communicate effectively with customers, vendors, and internal stakeholders regarding work order status and updates.
• Maintain accurate records within CMMS and other service management systems.
• Support departmental communication initiatives and distribute service-related updates.
• Assist with onboarding and training new team members on systems, processes, and customer service procedures.
• Deliver exceptional customer service while ensuring accuracy, professionalism, and attention to detail.
• Support overnight operations by identifying and escalating critical issues as needed.

Requirements

• High School Diploma or GED required.
• Minimum of 2 years of customer service, administrative support, call center, dispatching, or related experience.
• Strong communication and interpersonal skills.
• Ability to troubleshoot routine issues and exercise sound judgment when resolving customer concerns.
• Intermediate proficiency with Microsoft Office Suite.
• Experience working with ticketing systems, CMMS platforms, or service management software preferred.
• Ability to type approximately 45–50 words per minute.
• Strong organizational skills with the ability to multitask and prioritize responsibilities.
• Ability to work independently in an overnight environment while maintaining a high standard of customer service.
• Ability to interpret instructions, correspondence, and operational procedures accurately.

Benefits

• Competitive pay at $17.75 per hour plus a 10% shift differential ($19.53/hour effective rate).
• Consistent Thursday–Sunday overnight schedule.
• Three consecutive days off each week.
• Opportunity to support a major telecommunications client.
• Dynamic, fast-paced operations environment.
• Collaborative team culture.
• Professional development and training opportunities.
• A culture built on respect, integrity, service, and excellence.
• Potential career growth within a global organization.

Pay

$17.75 per hour base rate plus 10% shift differential, for an effective rate of $19.53 per hour.

Schedule

Thursday through Sunday, 10:00 PM to 6:30 AM (overnight).