Customer Service Coordinator Sunday - Thursday 6:00 AM - 2:30 PM

Location: Greenville, TX (Onsite)

About The Role

CBRE is seeking a motivated and service-oriented Customer Service Coordinator to support a major telecommunications client in Greenville, TX. In this role, you will serve as the primary point of contact for facility-related service requests, helping ensure timely issue resolution and exceptional customer support. You'll work closely with vendors, field technicians, and internal teams to coordinate service delivery, manage work orders, monitor facility systems, and maintain accurate records. This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service. As part of CBRE's Facilities Management team, you'll play an important role in supporting daily operations and helping maintain a best-in-class customer experience. This is a fully onsite temporary position located in Greenville, TX.

Responsibilities

• Respond to incoming customer inquiries and facility-related service requests.
• Monitor facility systems and alarm notifications, following established procedures and escalation guidelines.
• Create, track, and manage service tickets within designated systems.
• Dispatch work orders and service requests to vendors for timely completion.
• Run daily operational reports to assist field teams with troubleshooting and alarm validation.
• Communicate effectively with customers, vendors, and internal stakeholders regarding work order status and updates.
• Maintain accurate records within CMMS and other service management systems.
• Support departmental communication initiatives and distribute service-related updates.
• Assist with onboarding and training new team members on systems, processes, and customer service procedures.
• Deliver exceptional customer service while ensuring accuracy, professionalism, and attention to detail.

Requirements

• High School Diploma or GED required.
• Minimum of 2 years of customer service, administrative support, call center, dispatching, or related experience.
• Strong communication and interpersonal skills.
• Ability to troubleshoot routine issues and exercise sound judgment when resolving customer concerns.
• Intermediate proficiency with Microsoft Office Suite.
• Experience working with ticketing systems, CMMS platforms, or service management software is preferred.
• Ability to type approximately 45-50 words per minute.
• Strong organizational skills with the ability to multitask and prioritize responsibilities.
• Ability to interpret instructions, correspondence, and operational procedures accurately.

Benefits

• Competitive Pay at $17.75 per hour
• Consistent Day Shift Schedule (Sunday - Thursday 6:00 AM - 2:30 PM)
• Valuable Experience Supporting a Major Telecommunications Client
• Inclusive and Collaborative Team Environment
• Training and Professional Development Opportunities
• Career Growth Potential Within a Global Organization
• A Culture Built on Respect, Integrity, Service, and Excellence

This position supports a major telecommunications client. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.