Customer Service Coordinator - On-Site (Irvine)

Job Summary

Eggs Unlimited is seeking a dedicated and customer-oriented Customer Service Coordinator to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a strong understanding of our products and processes. Experience in the food and beverage manufacturing industry is highly desired.

Responsibilities

• Manage incoming EDI/manual orders to fulfillment and resolve any discrepancies.
• Enter orders accurately and promptly.
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output.
• Maintain a thorough understanding of our egg products, including types, sizes, packaging, and storage requirements.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide detailed information about products, services, and company policies.
• Handle and resolve customer complaints efficiently and effectively.
• Process customer orders and manage order entry in the system.
• Clock in/out for shifts, coordinate with the production and logistics teams to ensure timely and accurate order fulfillment.
• Monitor order status and provide updates to customers as needed.
• Investigate and resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting, and explaining the best solution, and following up to ensure resolution.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
• Work closely with sales, production, and logistics teams to ensure seamless customer service.

Qualifications

• Proven customer service experience, preferably in a manufacturing or food production environment.
• Experience with data entry.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Experience in using Excel: Pivot tables & VLookup and other formulas.
• Requires in-person work Monday - Friday. Based out of Irvine, CA. Overtime hours are expected. Requires coverage for every other weekend and alternate holidays.

Compensation and Benefits

• Full range of benefits, including medical, dental and vision coverage.
• Company-paid Life and Disability Insurance.
• 401(k) with a company match.
• Generous PTO accrual, increasing each year.
• Free Lunch Daily.
• Unlimited Snacks & Refreshments.
• We are experiencing hyper growth – lots of opportunity for advancement!
• Base Pay: $25.00 - $35.00+ an hour.

Notice to Recruitment Agencies

Eggs Unlimited does not accept unsolicited assistance from recruitment agencies for this employment opportunity. Resumes submitted by agencies without an active and signed agreement with Eggs Unlimited's HR department will become the sole property of Eggs Unlimited. No fees will be paid for candidates hired through unsolicited referrals or any other means.