Customer Service Coordinator II- Memphis Lung Foundation

About the role

The Coordinator-Customer Service serves as the first point of contact for patients and visitors, performing administrative and customer service tasks to ensure a smooth and efficient clinic experience for patients and staff. The role coordinates and directs office activities of the physician practice, may handle financial counseling including insurance verification and collecting co-pays, co-insurances, and past due balances, and maintains professional relationships with insurance companies.

Responsibilities

• Verifies insurance and communicates regularly with carriers and regulatory agencies for reimbursement purposes.
• Performs daily and monthly close-out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays, deductibles, and workers' compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures related to clinic operations.
• Answers telephones, takes and directs messages promptly according to location and workflow needs.
• Performs accurate charge entry.
• Complies with all organizational policies regarding ethical business practices.
• Contacts patients to obtain payments due or arrange financial plans for scheduled exams as needed.
• Schedules appointments, gathers demographic and insurance information, and enters data into the practice management system.
• Maintains organized and efficient work environment by keeping files and records neat and orderly to promote workflow and ensure confidentiality.
• Coordinates resources to input accurate demographic and medical data, collect appropriate fees at time of service, and assist patients with financial counseling when appropriate.
• Completes assigned goals.

Minimum Education

• Preferred/Desired: Collegiate or medical trade completion
• Associates Degree

Training

• Minimum Required: Current knowledge of medical terminology
• Minimum Required: Knowledge in insurance verification and charge entry as provided through experience in a physician practice

Special Skills

• Minimum Required: Excellent customer relations skills
• Minimum Required: Basic knowledge of Windows applications
• Minimum Required: Current knowledge of medical terminology

Licensure

• Desired: Licensure, Registration, Certification