Customer Service Coordinator II
About the role
Provide exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction. Audit company service programs to ensure compliance with 100% follow-up through customer callbacks.
Responsibilities
- Demonstrate active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers.
- Maintain required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner.
- Call and process electronic or telephone orders/requests.
- Monitor and respond to the Market Center general email box.
- Prepare ship route for processing (printing, posting).
- Conduct service callbacks.
- Dispatch service calls.
- Place work orders for service calls.
- Process refunds.
In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Requirements
- 3-5 years of work experience preferred.
- High School Diploma required; Associate Degree preferred.
- Proficiency in MS Office, particularly Excel.
- Strong communication skills.
- Excellent customer service and administrative skills.
- Ability to develop and maintain positive working relationships.
- Detail-oriented with strong organizational and multi-tasking skills.
About Aramark
Our Mission: Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing—a new challenge, a sense of belonging, or just a great place to work—our focus is helping you reach your full potential.