Customer Service Coordinator II

The Customer Service Representative is responsible for delivering exceptional service to customers through professional communication and efficient issue resolution. Key duties include handling incoming calls, processing electronic and telephone orders, managing customer callbacks, and dispatching service requests. They ensure compliance by auditing service programs and maintaining accurate records. Qualifications include 3-5 years of experience preferred, a High School Diploma (Associate's degree preferred), proficiency in MS Office, especially Excel, strong communication, customer service, and organizational skills. They should be detail-oriented, capable of multitasking, and maintaining positive relationships. The role emphasizes active involvement, professionalism, and adaptability to evolving job duties.