Customer Service Coordinator I

Serves as the primary point of contact for customers

• Handle inquiries, orders, and issue resolution
• Manage order entry, updates, back orders, pricing, and fulfillment tracking
• Partner with Sales, Customer Service, and internal teams to ensure customer requirements and delivery expectations are met
• Address customer requests, including product inquiries, returns, credit requests, and complaints
• Process quality and warranty claims and ensure timely resolution
• Maintain accurate records of customer interactions and account activity
• Support transportation and logistics coordination to optimize service and costs

Qualifications

• High school diploma or GED required; Associate degree preferred
• Minimum of 1 year of customer service experience strongly preferred
• Strong communication and interpersonal skills with a customer-first mindset
• Detail-oriented with strong organizational and multitasking abilities
• Ability to work effectively in a fast-paced environment while managing competing priorities
• Professional, solutions-focused approach to problem solving