Customer Service Coordinator I

About the role

Join our Customer Service team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day.

Responsibilities

• Audits, prepares, and processes manual, EDI, and internet orders.
• Ensures customers' expectations are met and enforced by the Warehouse, Credit, EDI, and the Marketing Departments.
• Fulfills the sales business needs by accurately processing sales orders in the most efficient and cost-effective way, while maintaining customer expectations and demands.
• Processes manual, EDI, and internet orders.
• Maintains customer records to include price lists, shipping addresses, and cross references.
• Communicates order information to the customer and/or Sales Representatives via phone and e-mail and responds to internal and external requests.
• Maintains files and archives of customers' orders.
• Processes new accounts and performs other duties as assigned.

Requirements

• High School Diploma or General Equivalency Diploma.
• 2+ years of related experience.
• Authorized to work in the United States on a full-time basis.

Qualifications

• Excellent oral and written communication skills.
• Effective multitasking, teamwork, time management, and organizational skills.
• Requires good working knowledge of ORACLE.
• Experience with filing, data entry, document control, faxing, and copying.
• Software knowledge with Excel, Word, Outlook, PowerPoint, Acrobat, Java and WinZip.
• Specialized knowledge in Accounts Receivable, invoicing, collections, forecasting, Item Master management, and managerial & financial reporting.
• Warehouse knowledge with order picking, shipping/receiving, bar code scanning, Bill of Ladings, invoicing, and inventory.

Skills

• Excellent oral and written communication skills.
• Effective multitasking, teamwork, time management, and organizational skills.
• Requires good working knowledge of ORACLE.
• Experience with filing, data entry, document control, faxing, and copying.
• Software knowledge with Excel, Word, Outlook, PowerPoint, Acrobat, Java and WinZip.
• Specialized knowledge in Accounts Receivable, invoicing, collections, forecasting, Item Master management, and managerial & financial reporting.
• Warehouse knowledge with order picking, shipping/receiving, bar code scanning, Bill of Ladings, invoicing, and inventory.

Benefits

• Salary + Bonus
• Healthcare
• Dental
• Vision
• Paid Holidays
• Paid Parental Leave
• 401(k) with company match
• Basic Life Insurance
• Short Term Disability (STD)
• Long Term Disability (LTD)
• Paid Time Off (PTO)
• Paid Charitable (volunteer) Leave
• Education Assistance