Customer Service Coordinator

Responsibilities

• Manage incoming EDI/manual orders to fulfillment and resolve any discrepancies.
• Enter orders accurately and promptly.
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
• Investigate and resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting, and explaining the best solution, and following up to ensure resolution.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide detailed information about products, services, and company policies.
• Handle and resolve customer complaints efficiently and effectively.
• Process customer orders and manage order entry in the system.
• Cookordination with the production and logistics teams to ensure timely and accurate order fulfillment.
• Maintain a thorough understanding of our products, including types, sizes, packaging, and storage requirements.
• Monitor order status and provide updates to customers as needed.
• Maintain a thorough understanding of our products, including types, sizes, packaging, and storage requirements.
• Work closely with sales, production, and logistics teams to ensure seamless customer service.

Qualifications

• Proven customer service experience, preferably in a manufacturing or food production environment.
• Experience with data entry.
• Strong problem-solving abilities and attention to detail.
• Able to multitask, prioritize, and manage time effectively.
• Experience in using Excel: Pivot tables & VLookup and other formulas.

Benefits

• Full range of benefits, including medical, dental and vision coverage.
• Company-paid Life and Disability Insurance.
• 401(k) with a company match.
• Generous PTO accrual, increasing each year.
• Free Lunch Daily.
• Unlimited Snacks & Refreshments.