Customer Service Coordinator

UFP Factory Built- Northwest Be the connection that keeps our customers, production, and shipping moving together. UFP Factory Built is looking for a Customer Service Coordinator who is organized, responsive, detail-oriented, and enjoys helping customers. This position plays an important role in the customer order process. You'll be responsible for entering and maintaining sales orders, responding to customer questions and concerns, and coordinating with our production and shipping teams when orders require changes, adjustments, or additional attention. This is a great opportunity for someone who enjoys customer interaction, problem-solving, and working with multiple teams to keep things moving. What You'll Do Enter and process customer sales orders accurately and efficientlyReview order information for accuracy and completenessMaintain frequent communication with customers regarding their orders and requestsRespond to customer questions, concerns, and basic issuesEscalate more complex customer concerns when appropriateProcess customer-requested order changes and adjustmentsCoordinate with production and shipping regarding hot orders, priority needs, and changesCommunicate special order requirements to the appropriate internal teamsMonitor open orders and help communicate status updates when neededWork with account managers to support customer requests and resolve order-related issuesMaintain positive and professional customer relationshipsAssist with customer samples and other product-related requestsMaintain accurate customer and order informationPrepare reports and correspondence as neededParticipate in product training as appropriatePerform other duties as assigned What We're Looking For High school diploma or equivalent0-2 years of experience, preferably in customer service, order entry, administrative support, manufacturing, or a related environmentStrong customer service and communication skillsBilingual English/Spanish skills are a plus, but not requiredExcellent attention to detail and accuracyAbility to manage multiple priorities in a fast-paced environmentStrong problem-solving and follow-throughAbility to work effectively with customers and internal teamsComfortable communicating with production and shipping teams regarding changing prioritiesWorking knowledge of Microsoft Excel, Word, and OutlookAbility to learn company systems, products, and processesDependable, organized, and team-oriented You'll Be Successful Here If You... Enjoy helping customers and solving problemsCatch details others might missStay calm when priorities changeCommunicate clearly and promptlyTake ownership of getting questions answeredUnderstand that a customer request sometimes requires coordination across several teamsAre comfortable picking up the phone and working through an issueFollow through until an order or customer concern is resolved Why This Role Matters Our customers depend on accurate orders, timely communication, and reliable service. As a Customer Service Coordinator, you'll help connect customer needs with what is happening inside our operation. When an order changes or something becomes a priority, you'll help make sure the right people in production and shipping have the information they need. You won't just be entering orders. You'll be helping us deliver a better customer experience. The Company is an Equal Opportunity Employer Benefits Currently Offered Include Medical insuranceHealth savings account with company contributionDental insuranceVision insuranceBasic and voluntary life insuranceDisability insurance401(k) plan with company matchPaid vacation and holidaysStock purchase program with employee discountEducational reimbursementWellness programs and challengesOther supplemental benefits The Company is an Equal Opportunity Employer.