Customer Service Coordinator

Job Description

Job Description:

We are immediately hiring a Customer Service Coordinator for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation's biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Essential Functions

Interact with clients and Customer Success Manager in resolving problems or issues.
Monitor and manage key performance indicators and execute root cause analysis utilizing operating systems.
Provide all support function activity including accuracy and timeliness of data processing, reporting analysis, and all other customer specific inquiries as directed by Customer Success Manager.
Cohesively work with internal SME(s) to resolve problems and/or support projects.
Prepare various reports as required or any support document needed.
Support and develop improvement initiatives in support of the Customer Success Manager.
Responsible for preparation in support of client quarterly and monthly account reviews.
Evaluate, quantify and present opportunities for continuous improvement at assigned accounts. Responsible for preparation in support of client quarterly and monthly account reviews.
Monitor quality.

Additional Responsibilities

Strong verbal and written communication skills
Strong planning and organizational skills
Possesses a high degree of initiative
Demonstrates analytical skills
Demonstrates problem solving skills
Demonstrates initiative and problem solving skills
Excellent interpretation of complex statistical data
Must be computer literate and able to use the Microsoft Office Suite (Excel, Word, Access & PowerPoint required) as well as internet for work related matters
Demonstrates customer service skills
Develops and delivers effective presentations (preferred)
Excellent interpersonal skills
Detail oriented and customer focus
Possesses a high degree of initiative
Working knowledge of FBAP, TIS, ROL and TM systems advanced required
Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPS advanced required
Bachelor's degree required in Business, Logistics, Transportation.

Qualifications

• Bachelor's degree required in Business, Logistics, Transportation.
• Two (2) years or more of industry related experience required.
• Two (2) years or more Experience in fulfillment and logistics required.
• Working knowledge of FBAP, TIS, ROL and TM systems. advanced required.
• Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPS. advanced required.

Skills and Abilities

• Strong verbal and written communication skills
• Strong planning and organizational skills
• Possesses a high degree of initiative
• Demonstrates analytical skills
• Demonstrates problem solving skills
• Demonstrates initiative and problem solving skills
• Excellent interpretation of complex statistical data
• Must be computer literate and able to use the Microsoft Office Suite (Excel, Word, Access & PowerPoint required) as well as internet for work related matters
• Demonstrates customer service skills
• Develops and delivers effective presentations (preferred)
• Excellent interpersonal skills
• Detail oriented and customer focus
• Possesses a high degree of initiative
• Working knowledge of FBAP, TIS, ROL and TM systems advanced required
• Knowledge in statistical and transportation analysis tools such as Minilab, SAS, Metlab, 12, Tmod, ILPS advanced required

About the Company

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Benefits

• Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Pay and Schedule

• Pay Type: Hourly
• Annual Salary Pay: up to $25.00 an hour based on experience
• Schedule: Monday-Friday 08:00am-05:00pm (Pacific Standard time zone preferred)

Benefits

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Qualifications

• None

Travel

• None

DOT Regulated

• None