Customer Service Coordinator

Duties And Responsibilities

• Support ongoing department goals of driving success and satisfaction for growing list of clients.
• Provide excellence across every client, field team member and vendor engagement.
• Help drive client retention through thoughtful, timely and effective actions.
• Respond to customer communications and follow-up to ensure high level of satisfaction.
• Prepare, send and track quotes through Salesforce.
• Follow up as needed to ensure all quotes are resolved.
• Cook up scheduling of special services for clients.
• Follow-up to ensure that scheduled work is completed on a weekly basis.
• Maintain spreadsheet for quotes/work orders to ensure data is accurate and up to date.
• Supply managers with customer specific information as needed.
• Maintain and update customer service files.

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to organize lots of information and provide attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Ideal candidate must be able to willingly submit to a criminal background check, be authorized to work in the US and have reliable transportation.

Benefits

Interstate Premier Facility Services Provider is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay: $38K+, higher compensation commensurate with experience.

Interstate - Work Happy!