Customer Service Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Own the end-to-end order management process, including accurate and timely entry of all customer purchase orders in Business Central and SPS
• As the primary point of contact for assigned customer accounts, manage all communication related to orders, timelines, changes, and issue resolution
• Cook up shipping documentation to ensure compliance and on-time delivery
• Cook up routing, scheduling, and shipping requirements with the logistics team in alignment with customer-specific guidelines
• Oversee labeling and sticker requirements for customer-specific programs
• Monitor customer timelines and proactively ensure orders ship on time and in full (OTIF)
• Process and manage eCommerce orders and shipments within Business Central
• Complete and maintain all customer-required paperwork, forms, and documentation
• Communicate customer priorities, risks, and issues to internal partners across Operations, Supply Chain/Planning, and Logistics
• Support ASN (Advance Ship Notice) processes as required
• Maintain high levels of accuracy, organization, and responsiveness across all customer accounts

Requirements

• Bachelors’ degree from four-year college or university
• One to three years customer service experience, preferably in a manufacturing environment
• Proven aptitude in Microsoft Suite, specifically in excel to analyze customer service metrics