Customer Service Coordinator - 2nd Shift Part Time

Join Penske Logistics as a Transportation Customer Service Coordinator and support our customers across the country in a dynamic, customer-focused role.

About the role

In this position, you will monitor route status, manage inbound and outbound call center communications, and provide required information using Penske Systems. This role supports a 24/7 operation and is initially located at our corporate campus in Reading, PA (2675 Morgantown Road, Reading, PA 19607). Training will be conducted on 1st shift (Monday–Friday, 9am–3pm) for the first 4–6 weeks, with potential for remote work afterward.

Responsibilities

• Act as the first line of contact for customer’s routine reporting requirements, providing status updates as needed.
• Communicate effectively with customers and drivers through verbal and written methods.
• Answer and process requests received via inbound calls and emails in a timely manner.
• Monitor routes for exceptions or abnormal conditions and provide feedback to internal and external customers.
• Escalate non-routine customer inquiries to resolve operational issues.
• Serve as the primary contact for data collection, audit, and reporting of performance metrics.
• Support root cause analysis, reporting tools, and Key Performance Indicators (KPIs).
• Complete other projects as assigned by the supervisor.

Requirements

• Previous customer service experience is required.
• High School diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Bilingual skills (Spanish) are a plus.
• Regular, predictable attendance is essential.
• Willingness to travel as necessary, work the required schedule, and complete Penske’s employment application, background investigation, and drug screening.

Physical Requirements

• Read, communicate verbally and in writing, and analyze information.
• Stand, walk, and sit; frequently use hands to touch, handle, and feel.
• Occasionally lift and/or move up to 25 lbs/12 kg.
• Specific vision abilities include close, distance, peripheral, depth perception, and the ability to adjust focus.

Pay

Base pay: $20.00 per hour.

Schedule

This position supports a 24/7 operation with flexibility to work weekends and holidays. You will have two days off per week (one weekday and one weekend day). Part-time shifts are available:

• 2nd Shift: 2:00 pm–10:30 pm, 2–3 days per week (18–24 hours), with flexibility to work Saturdays/Sundays.

Benefits

• Paid Time Off
• Associate Referral Program
• Numerous associate discounts
• Opportunities for professional growth