Customer Service/Contracts Representative

Core Responsibilities

• Review, research and organize RFQs.
• Work closely with customers and sales to understand quote and product requirements (quality, timing, prints, revision levels, etc.).
• Develop formal quotes from engineering estimates and sales direction, ensuring a high level of accuracy.
• Communicate with Sales team regarding quote status and follow up.
• Timely and accurate entering of new orders and amendments into Sales Order System.
• Support production planning through timely and accurate assembly of work order packets.
• Maintain leadership standard work.
• Support Customer Service, Product Engineering, and Sales team on various projects and tasks.
• Monitor progress of RFQs through the quote process, ensuring best possible turn and expediting quotes where appropriate.
• Maintain quote/Purchase Order/RFQ and other files as required.
• Direct incoming calls to the appropriate department/employee.

Qualifications

• 5 years related customer service experience.
• Aerospace industry experience preferred.
• PC aptitude in a Windows environment (MS Office: Excel, Access, Word, PowerPoint) and ability to learn other software packages.
• Exemplary oral and written communication skills.
• Problem solving techniques to assist in resolving inquiries.
• Strong attention to detail.
• Good interpersonal skills and ability to relate across all levels of internal management and external customers.
• Ability to work independently to multi-task handling simultaneous work assignments and projects and drive "Lean" process improvements.

Education Requirements

• An Associate’s degree in manufacturing, Engineering, Business Administration, Supply Chain, or Operations or related discipline is a plus.