Customer Service/Contracts Representative

Barnes Aerospace East Granby MRO has an exciting career opportunity for a dynamic, goal-oriented individual to play an integral role in manufacturing operations. The right candidate should be self-driven and have a demonstrated ability to lead their team to meet daily quality and productivity goals while maintaining a central focus on continuous improvements. If you are a high-energy individual who thrives in a fast-paced environment, this position may be of special interest to you.

Responsibilities

• Review, research, and organize RFQs (request for quotes).
• Work closely with customers and sales to understand quote and product requirements (quality, timing, prints, revision levels, etc.).
• Develop formal quotes from engineering estimates and sales direction, ensuring a high level of accuracy.
• Communicate with the Sales team regarding quote status and follow-up.
• Enter new orders and amendments into the Sales Order System in a timely and accurate manner.
• Support production planning through timely and accurate assembly of work order packets.
• Monitor progress of RFQs through the quote process, ensuring the best possible turnaround and expediting quotes where appropriate.
• Maintain quote/Purchase Order/RFQ and other files as required.
• Direct incoming calls to the appropriate department/employee.
• Support Customer Service, Product Engineering, and Sales teams on various projects and tasks.
• Maintain leadership standard work.
• Serve as a backup to production and special-order customer service positions.
• Perform other duties as required.

Requirements

• 5 years of related customer service experience.
• Aerospace industry experience preferred.
• PC aptitude in a Windows environment (MS Office: Excel, Access, Word, PowerPoint) and ability to learn other software packages.
• Exemplary oral and written communication skills.
• Problem-solving techniques to assist in resolving inquiries.
• Strong attention to detail.
• Good interpersonal skills and ability to relate across all levels of internal management and external customers.
• Ability to work independently, multi-task, handle simultaneous work assignments and projects, and drive "Lean" process improvements.

Qualifications

Associate’s degree in manufacturing, Engineering, Business Administration, Supply Chain, or Operations or a related discipline is a plus.