Customer Service Contract Administrator II

Position Duties

• Manage the customer relationship from quote to order entry to delivery.
• Be the voice of the customer within Mason and the voice of Mason to the customer.
• Manage several of our large accounts and assist with smaller accounts.
• Review customer contract requirements and provide assistance in contract and terms and conditions negotiations.
• Flow requirements to the other functional areas
• Own your accounts backward and forward to drive customer delight.
• Support the customer service team in continuous improvement.
• Ensure swift resolution of issues that the customer may encounter by fostering strong internal relationships with each department, ensuring clear communication and accountability is delivered so that problems are solved efficiently.
• Monitor customers’ open orders and customer portals.
• Obtain, analyze, and report the customer’s rolling, periodic forecast.
• Manage customer scorecard to ensure our reality matches the customers.
• Cook up commitment dates on customer orders.
• Coordinate, negotiate, and communicate commitment dates on customer orders.
• Coordinate timely execution of quotes for existing customers as required.
• Submit Request for Quotation (RFQ) to quoting and develop pricing for approval.
• Provide timely responses to customer requests with answers and commitments.
• File quotes, sales orders, and sales-related correspondence.
• Coordinate customer site visits.
• Operate within Export Compliance and Technical Data restrictions.

Qualifications

• A minimum of a Bachelor's is required.
• Three (2) years of related experience is required; more than 3 years of related experience is preferred.
• Strong Computer Skills. Including the ability to run VLOOKUPs and Pivot tables in Excel.
• Excellent Decision Making / Problem Solving Skills.
• A working knowledge of ERP systems is required (Infor LN advantageous).