CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVES - FULL-TIME
About the role
We are seeking self‑motivated, results‑oriented FULL-TIME CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVES to join our team. In this role, you will contribute to a best‑in‑class customer experience while helping customers find the right technology solutions for their needs. This role is based in our Corporate Office located in Hilliard, OH. This role is ideal for individuals who thrive in a fast-paced retail environment, enjoy learning new skills, and are passionate about delivering exceptional customer service. We’re seeking candidates who are available to work between 10:00 a.m. and midnight, with weekend availability.
Responsibilities
- Handle high volumes of inbound customer interactions efficiently through phone, chat, text, and email channels
- Maintain a strong working knowledge of consumer electronics, devices, and related technology
- Assess customer needs, gather and clarify information, troubleshoot concerns, and provide effective solutions
- Deliver personalized support to enhance the overall customer experience and satisfaction
- Accurately document customer interactions and update records within the appropriate systems and databases
- Build and maintain positive working relationships to support collaboration and team success
- Consistently achieve individual and team performance goals
Requirements
- High school diploma required
- One year of experience in customer service or a related field preferred
What We're Looking For
- Strong listening, critical thinking, and problem-solving abilities
- Excellent verbal and written communication skills
- Accurate and efficient typing proficiency
- Able to multitask effectively while managing priorities
- Flexible and adaptable when working with diverse customer needs and personalities
- Passion for technology, including computers & electronics is a definite plus - have fun at work with products you love!
Benefits
Competitive Employee Discount, including our Friends & Family Discount Program
Tuition Reimbursement and Education Savings Opportunities to support continuous learning
Paid Time Off for regular associates to rest, recharge, and take care of what matters most
401(k) Retirement Plan with Company Match to help you plan for the future
Industry‑Leading Vendor and Company Training to build your skills and product expertise
Clear Career Growth and Advancement Opportunities across the organization
Pay
The starting pay for this position is $17.50 per hour.
Schedule
This role is available between 10:00 a.m. and midnight, with weekend availability.
Qualifications
- High school diploma required
- One year of experience in customer service or a related field preferred
Skills
- Strong listening, critical thinking, and problem-solving abilities
- Excellent verbal and written communication skills
- Accurate and efficient typing proficiency
- Able to multitask effectively while managing priorities
- Flexible and adaptable when working with diverse customer needs and personalities
- Passion for technology, including computers & electronics is a definite plus - have fun at work with products you love!
Benefits
- Employee Discount, including our Friends & Family Discount Program
- Tuition Reimbursement and Education Savings Opportunities
- Paid Time Off
- 401(k) Retirement Plan with Company Match
- Industry‑Leading Vendor and Company Training
- Career Growth and Advancement Opportunities
Pay
$17.50 per hour
Schedule
10:00 a.m. to midnight, with weekend availability