Customer Service Clerk - Urgent Need

Essential Duties and Responsibilities

• Foster a positive attitude toward retailers and home buyers
• Answer incoming phone calls and e-mail inquiries
• Interfaces between homeowners, retailers and Champion Home Builders to resolve warranty issues
• Interpret and explain warranty coverage to retailers and homeowners
• Write accurate service orders and parts orders for contractors and technicians to complete warranty work
• Take ownership of specific individual duties as assigned by supervisors
• Able to work without close supervision
• Manage warranty work using proprietary software
• Send weekly reports to retailers
• Create material invoices for retailer purchases
• Order and track materials
• Filing

Education and/or Experience

• High school diploma or general education degree (GED)
• Three to six months related experience and/or training
• Equivalent combination of education and experience

Physical Demands

• Regularly required to talk or hear
• Frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms
• Occasionally required to stand; walk and stoop, kneel, crouch, or crawl
• Occasionally lift and/or move up to 25 pounds

Work Environment

• The noise level in the work environment is usually moderate.