CUSTOMER SERVICE CLERK

Job Summary

Performs a variety of duties in connection with NEX internal and external customer services operations. Works as part of a sales team to provide service which anticipates and exceeds customer expectations.

Duties And Responsibilities

• Greets and provides specialized services to customers.
• Performs transactions quickly, efficiently, and professionally.
• Provides the following representative services:
  • Layaway services.
  • Explains layaway policies and requirements.
  • Provides refunds, merchandise exchanges, and price adjustments in accordance with NEX policy.
  • Takes and places customer special orders as required.
  • Computes cost and takes required deposit.
  • Places orders promptly and follows up regularly with applicable Buyer/Vendor.
• Advises customer of delivery and updates status of order as necessary.
• Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft.
• Completes paperwork associated with merchandise inventory movement, price adjustments, customer returns, cash register operation, etc., accurately and completely.
• Assists in training new associates in store programs and policies as assigned.
• Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service job performance, achievement of store department sales goals, etc.
• As required, performs cash register transactions.
• Shops the competition to become familiar with commercial sector retail store sales events, policies, best practices, etc.
• Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping, engraving, delivery, gift certificates, etc.
• Performs other related duties as assigned.

Primary Location

United States-South Carolina-Goose Creek

Schedule

Part-time (20 - 34.5 hours)