Customer Service Chat Representative - 100% Remote

Responsibilities

• Acquires knowledge and understanding of product coverage and adheres to departmental guidelines, policies, and procedures.
• Represents the business unit to customers and business partners via inbound and outbound telephone calls, written correspondence, and/or electronic communication.
• Explains and upholds contract coverage to customers and/or contractors.
• Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved.
• Maintains current knowledge of all policies, procedures, programs, and completes required continuing education courses.
• Assumes other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) required.
• Minimum 1+ years of experience preferred.
• Required skills: computer literacy, problem-solving and decision-making, attention to detail, multi-tasking, adaptability to a fast-paced environment.
• PREFERRED SKILLS: customer service experience and/or training.

Pay

This role pays between $16 to $17/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

Schedule

Full Time

Benefits

At Frontdoor, certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing, and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more about benefits at Frontdoor. (link)