Customer Service Chat Representative - 100% Remote

Responsibilities

• Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all policies, procedures, and contract coverage.
• Explains and upholds contract coverage to customers and/or contractors.
• Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved.
• Maintains current knowledge of all policies, procedures, programs and completes required continuing education courses.
• May assume other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) required.
• Minimum of 1+ years of experience preferred.
• Required Skills: Computer literacy, problem solving and decision making, attention to detail, multi-tasking, adapt to a fast-paced environment.

Preferred Skills

• Customer service experience and/or training.

Pay

This role pays between $16 to $17/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location. At Frontdoor certain roles are eligible for additional rewards and incentives.

Benefits

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan. Learn more about benefits at Frontdoor.

Schedule

Full Time

Company

AHS American Home Shield Corp