Customer Service Chat Representative - 100% Remote

Responsibilities

• Acquires knowledge and understanding of product coverage and adheres to departmental guidelines, policies, and procedures.
• Represents the business unit to customers and business partners via inbound and outbound telephone calls, written correspondence, and/or electronic communication.
• Explains and upholds contract coverage to customers and/or contractors.
• Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved.
• Maintains current knowledge of all policies, procedures, programs, and completes required continuing education courses.
• Assumes other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) required.
• Minimum 1+ years of experience preferred.
• Required skills: computer literacy, problem-solving and decision-making, attention to detail, multi-tasking, adaptability to a fast-paced environment.
• PREFERRED SKILLS: customer service experience and/or training.

Pay

This role pays between $16 to $17/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

Benefits

Our approach to benefits is holistic, and includes health, wellbeing, and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k), and ability to participate in our employee stock purchase plan.

Schedule

The schedule for this role is not specified.