Customer Service CFS Associate

Responsibilities

• Responsible for outgoing shipments. They determine that the right merchandise is being sent and is in as-ordered condition in the Imex4 – Imexnet System.
• Keep records on the destination, weight, and charges on all incoming and outgoing freight. They check rate charges bymeans of rate charts. This work is often automated and computerized.
• Contact the Transportation Dispatcher Associate to make arrangements and to issue instructions for shipping and delivery of materials. Verify information, operate data entry software such as Imexnet and prepare documents.
• Processes information from different departments and customers, and a variety of other forms of documents by resolving inconsistencies and reviewing data for errors using standard data entry procedures
• Requesting further information for documents that are deemed incomplete
• Verifying, correcting, deleting unnecessary data, or combining data from several sources before entering into the system
• Access online browser-based systems as per customer requirements and other affiliated Business entities.
• Scan photos, blueprints and other documents for data input into document management systems such as Imex4-Imexnet System.
• Maintain records of all outgoing and incoming shipments from and to the warehouse.
• Partner with Billing Associates to process invoices for customers and/or resolve invoice discrepancies
• Analyze inventory reports to ensure cargo and/or containers are compliant with allotted free times
• Oversee and expedite the order life cycle of shipments to meet and exceed department KPI’s.
• Ensure shipment charges are processed through company-approved forms of payment such as Cargo Sprint, Pay Cargo, credit, and checks
• Work with Payables Associates on providing relevant data and documentation for vendor cost processing
• Utilize web-based resources and company systems to notify customers of incoming and outgoing cargo and/orcontainers
• Coordinating with compliance, transportation, warehouse, and terminal teams within the organization for smoothly receiving/ shipping of cargo and/or containers
• Any other task as required by the Customer Service Supervisor / Manager