Customer Service CFS Associate

Responsibilities

• Verify and keep records on incoming and outgoing shipments; prepare items for shipment by comparing identifying information and counts, weighing, or measuring items against bills of lading, invoices, orders, or other records.
• Direct others in preparing outgoing and receiving incoming shipments.
• Process information from different departments and customers, resolving inconsistencies and reviewing data for errors using standard data entry procedures.
• Request further information for documents that are deemed incomplete.
• Enter information into specific document formats received electronically or hand-written pages or figures contained in printed files.
• Prepare all shipping documents, including bills of lading and manifests, by entering them into the prescribed system software.
• Maintain inventory of shipments/cargo on-hand in the warehouse.
• Perform all computer or necessary technology gadgets necessary to track various aspects of goods.
• Decipher sloppy handwriting, faded text, and transform into digital or electronic data information.
• Report defective materials or questionable conditions to the department supervisor.
• Double-check system information for errors or duplicate information before submitting or transmitting reports to customers.
• Access online browser-based systems for online data entry.
• Ensure completion of data entry assignments within prescribed timeframes.
• Input all types of data into computer programs to store the information for future use.
• Adhere to all safety protocols and procedures, including proper operation of equipment, use of personal protective equipment (PPE), and safe handling practices; promote a culture of safety awareness among team members.