Customer Service & Automation Specialist

About the Role

Healthy Kids Programs is seeking Part‑Time Customer Service & Automation Specialists to support family enrollment while improving and streamlining internal registration processes. The role serves as the primary point of contact for prospective families, identifies automation opportunities, and acts as a trusted resource for families navigating childcare assistance programs.

Responsibilities

• Serve as first point of contact for prospective and enrolled families via phone and email; guide families through registration, enrollment, scheduling, and required documentation.
• Process registrations accurately, ensuring proper billing, scheduling, and account setup; follow up to support enrollment conversion and retention.
• Develop expertise in childcare subsidy and tuition assistance programs; educate families on eligibility, application, recertification, and documentation requirements while maintaining compliance.
• Track subsidy‑related registration progress, generate reports using CRM and registration systems, and communicate next steps to families.
• Identify opportunities to improve efficiency across registration and customer service workflows; build and maintain automated communications, reminders, and follow‑up sequences.
• Support CRM optimization, data cleanup, and process standardization; assist with implementation and testing of workflow automation tools and AI‑enabled administrative processes.
• Monitor automation performance, recommend enhancements, and create SOPs, templates, and training materials for registration and enrollment workflows.
• Collaborate with Marketing, Finance, and Operations teams to support enrollment growth and improve family access.

Requirements

• Experience in customer service, administrative support, registration, enrollment, or client‑facing operations.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Comfortable learning and using digital systems and technology platforms.
• Effective time management and ability to manage multiple priorities.
• Team‑oriented mindset with flexibility and adaptability.
• High school diploma or equivalent.

Preferred Qualifications

• Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
• Experience using CRM systems, workflow tools, or process automation platforms.
• Experience using AI tools or technology to improve administrative processes.
• Ability to explain complex eligibility and documentation requirements clearly and supportively.
• Experience supporting families from diverse backgrounds.
• Bilingual skills strongly preferred.

Benefits

• Employer‑paid childcare for children enrolled in our program on the days and during the hours you are working.
• Telehealth, vision, and dental coverage.
• AFLAC supplemental plans.
• 401(k) for eligible employees.
• Paid sick time.
• On‑demand pay (access earned wages before payday).
• Professional development and career advancement opportunities.

Pay

$18 – $21 per hour, depending on experience.

Schedule

Part‑time, Monday–Friday. Employees are assigned one consistent weekday shift at hire based on program needs. Available shifts include 8:00 AM – 2:00 PM, 9:00 AM – 3:00 PM, or 11:00 AM – 5:00 PM.

Location

Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524.