Customer Service Authorization Technician

Choice Home Warranty is seeking technically minded candidates to join the Authorizations Team. This role is ideal for individuals with hands‑on trade experience who want to transition into a stable office environment with long‑term career growth opportunities. The position works directly with field technicians to diagnose system failures and determine warranty coverage eligibility, offering a way to move out of field work into a role with advancement potential and stability. The role is on‑site at all times.

Responsibilities

• Review and assess warranty claims against policy terms to determine coverage eligibility while ensuring accurate and compliant resolutions.
• Communicate warranty contract verbiage confidently and accurately to service providers.
• Examine warranty contracts and work with service providers to determine if service requests and/or repairs are covered under the warranty agreement.
• Provide service providers with accurate determinations regarding item failures and coverage decisions.
• Ensure repair costs remain within company pricing guidelines.
• Negotiate with third‑party vendors to reduce claim costs while maintaining service quality standards.
• Manage a high volume of claims efficiently while meeting performance and productivity goals.
• Communicate vendor and repair professional concerns, including pricing trends and industry‑related issues, to the Vendor Relations Team.
• Educate service providers on company service expectations and procedures.
• Maintain accurate records and documentation throughout the claims process.

Requirements

• 1–2 years of trade experience in Electrical, Plumbing, HVAC, Appliance Repair, Automotive Repair, or Computer Repair.
• Entry‑level candidates who have graduated from a Technical School will also be strongly considered.
• High school diploma or GED required.
• Strong computer proficiency and typing skills.
• Excellent problem‑solving and decision‑making abilities.
• Strong attention to detail and organizational skills.
• Outstanding written and verbal communication skills.
• Ability to thrive in a fast‑paced environment.
• Proven ability to manage high claim volume and meet performance expectations.

Benefits

• Get out of the cold/heat and off your feet — no physical wear and tear.
• Guaranteed 40‑hour work week.
• Steady bi‑weekly paycheck.
• No overnight shifts — office closes at 9 PM.
• No on‑call responsibilities.
• No travel required.
• Casual work environment.
• Career advancement opportunities.
• Medical benefits.
• Paid vacation.

Schedule

11:30 PM – 8:00 PM during the week (No Exceptions), 4 days during the week with one weekend day.

Our mission is to provide property owners with peace of mind by offering a high‑quality, easy, and affordable way to protect their most valuable asset – their home. We connect licensed, certified technicians with homeowners experiencing failures in systems, appliances, or household items covered by our service agreement.