Customer Service Attendant - Graziano's Weston

Job Summary

- Greets incoming customers, answers phone calls, and customer questions and requests. - Receive payment by cash, check, credit cards, vouchers, or automatic debits. - Issue refunds, voids, or credits to customers with manager approval. - Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. - Calculate total payments received during a time period and reconcile this with total sales. - Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to patrons; correctly customizes orders as requested. - Maintain clean and orderly checkout areas. - Complete general cleaning duties such as clean tables, chairs, and floors. Remove dirty dishes, set tables, replenish supply of clean linens, silverware, glassware condiments & bread. Empty trash cans. - Assist customers by providing information and resolving their complaints. - Restocking and rolling silverware and assist with stocking stations. - Answer questions related to drinks, menu, bakery and catering. - Check with guests to make sure that they are enjoying their meals and be initiative-taking to correct any problem. - Takes food and beverage orders and delivers them to the kitchen. - Delivers food, beverages, condiments, and other requested items to customers. - Ensures that food is prepared correctly and to customers satisfaction; returns incorrect or improperly cooked orders to kitchen. - Collects plates and clears the table as customers finish their meals.

Required Skills/Abilities

- Excellent interpersonal and customer service skills. - Well-organized with ability to take and place food and beverage orders accurately. - Ability to follow all safe food handling procedures and sanitation practices. - Ability to operate point-of-sale systems.

Physical Requirements

- Prolonged periods of standing and walking. - Must be able to lift, balance, and carry trays of food weighing up to 25 pounds. - Must be available to work early mornings, evenings, weekends, and holidays.