Customer Service

About the role

As a Customer Service Representative, you’ll play a vital role in helping individuals get to their medical appointments. You'll schedule rides, coordinate logistics, and ensure each customer’s journey is as smooth and stress-free as possible. This is more than a job - it’s a chance to make a real impact every day.

Responsibilities

• Schedule transportation and dispatch trips
• Assist in coordination of mass transportation when needed
• Administer trips for volunteer/ independent drivers and mileage reimbursement program
• Works closely with transportation providers and health care facilities to resolve problems
• Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
• Responsible for daily communication with transportation providers
• Ensures accurate trip data input to minimize errors and delays in timelines

Requirements

• Must be 18 years of age or older
• High School Graduate or General Education Degree (GED)

Qualifications

• Previous call center or customer service experience preferred, but not required
• Ability to work independently or as part of a team in a fast-paced environment
• Reliable attendance and ability to work full-time

Skills

• Empathy, patience, and a genuine desire to help others
• Clear and confident phone etiquette
• Strong problem-solving and decision-making abilities
• Proficiency in Microsoft Word, Excel, and Outlook
• Comfort navigating multiple computer systems and using keyboard shortcuts