Customer Service

Major Responsibilities

• Receiving customer orders via e-mail, fax and phone.
• Order entry into current operating system.
• Support customer portal and forecast requirements.
• Receive, respond and quote pricing via e-mail, fax and phone, to include pricing, lead-time & data information.
• Communicate with vendors via e-mail, phone and internet.
• Aid customers with quoting, order updates, inquiries and troubleshooting.
• Maintain current customer information in existing computer database.
• Issue RGA’s for customer returns.
• Support outside sales team as necessary.
• Follow company policies & procedures including ISO standards.
• Any other duties or responsibilities required or assigned.

Requirements

• A High School Diploma or GED.
• Must be 18 years of age.
• Previous Fluid Power Knowledge a plus.
• Previous related customer service experience a plus.

Special Skills Desired

• Computer literate.
• Good math skills.
• Excellent communication skills.
• Problem solving skills.
• Previous experience with Word and Excel.