CUSTOMER SERVICE

Responsibilities

• Answer product problems, service questions and general concerns.
• Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.
• Work with the management team to stay updated on product knowledge and to check if there is a question about the status of an order.
• Enter parts orders, customer orders as well as issuing repairs and returns for customers.

Qualifications/Skills

• Prior customer service experience in furniture preferred
• High school diploma/GED required (Associate degree in a business related field preferred)
• Ability to remain “cool headed”, professional and courteous with customers at all times
• Ability to communicate effectively with management
• Excellent verbal and written communication skills

Benefits

• Medical insurance available the first month following 30 days of employment
• FSA and HSA available
• Dental and Vision
• 401(k) Plan
• Stock Purchase Plan
• Paid vacation upon hire
• Holidays
• AFLAC Critical Care Insurance
• Hospital Insurance
• On-site clinic
• Free mental health counseling