Customer service

Home Warranty Company | Full-Time Position | In-Office (Irvine, CA)

About the role

We are looking for motivated, reliable, and professional individuals to join our Customer Service Department specializing in Collections & Retention. This is a great opportunity for someone who is confident on the phone, knows how to handle difficult conversations, and can work toward keeping customers satisfied and accounts in good standing.

Responsibilities

• Handle inbound and outbound customer calls
• Assist customers with billing and account questions
• Process payments and help resolve past-due accounts
• Make professional collection attempts
• Handle cancellation requests and provide retention/save options when appropriate
• De-escalate upset customers and provide solutions
• Maintain accurate notes on customer accounts
• Follow company procedures and compliance guidelines
• Work closely with management to meet retention and collection goals

Requirements

• Strong communication and customer service skills
• Required call center experience
• Confident and professional phone presence
• Comfortable handling collections and cancellation calls
• Ability to overcome objections and problem-solve
• Dependable, punctual, and positive attitude
• Sales, retention, collections, call center, or home warranty experience is required
• Bilingual English/Spanish is a plus

Pay

Hourly pay + opportunity for bonuses/incentives

Benefits

• Training provided
• Growth opportunities
• Fast-paced office environment
• Supportive team and management