Customer Service

Responsibilities

• Provide professional customer support while maintaining a positive, empathetic and professional attitude towards customers
• Listen and resolve customer concerns promptly and to the best of your ability
• Communicate customer concerns to management and colleagues as necessary
• Process orders, forms and any requests from customers and sales team
• Collect and balance customer payments
• Cold call house accounts with promotions and flyers
• Variety of administrative duties as needed

Requirements

• A minimum of 2-3 years' experience in customer service
• Knowledge of AS400 software a plus but not required
• Ability to multi-task in a busy office setting
• Able to share work with customer service team

Skills

• Basic knowledge of Microsoft office, including excel
• Strong communication skills

Qualifications

• Knowledge of AS400 software a plus but not required
• Ability to multi-task in a busy office setting
• Able to share work with customer service team

Benefits

• Paid time off
• Health benefits
• 401K