Customer Service Associate - Temporary

About the role

Walgreens is a great place to be. The work you do makes a difference in your entire community, helping customers with all the essentials they need. Your career gets a boost with new opportunities to learn and grow every day – from our store aisles and the registers to merchandising and display work.

Responsibilities

• Sales: Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Engagement: Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Service: Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
• Product Knowledge: Recommends items for sale to customers and recommends trade-up and/or companion items.
• Inventory Management: Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Store Operations: Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Asset Protection: Implements Company asset protection procedures to identify and minimize profit loss.
• Display Management: Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Customer Service: Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Technology: Has working knowledge of store systems and store equipment.
• Photo Services: Assists with digital passport photo service, poster print and creative machine, and suggestive sell of promotional photo products.
• Web Pick-Up: Assists with web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Maintenance: Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Compliance: Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Special Assignments: Completes special assignments and other tasks as assigned.
• Training: Attends training and completes PPLs requested by Manager or assigned by corporate.

Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible schedule, including evenings and weekend hours.
• Experience: Six months of experience in a retail environment preferred, but not required.
• Experience: Prior work experience with Walgreens preferred, but not required.

Benefits

• Health, dental and vision insurance*
• Paid time off benefits
• Employee discount
• Retail Savings Plan (401(k))
• Flexible hours
• Training programs

*with a 30-hour work week

Pay

$15 - $17.5 / Hourly

Schedule

• Full-time or part-time
• Weekends, Days, Nights

Company Information

An Equal Opportunity Employer, including disability/veterans.