Customer Service Associate/ Senior Customer Service Associate (Full-Time)

Responsibilities

• Assist with front and back of house operations, understanding the basic functionalities in the shop, Customer Service, and Operations departments.
• Support Floor Sales activities
• Uphold merchandising standards, and assist in maintaining an accurate inventory of all merchandise
• Act as the last point of contact with our in-store customers, making sure their purchased merchandise is presentable and all questions have been addressed
• Partner with Bench Jewelers to assist customers with repairs and warranty work

Qualifications

• A minimum of 1 year of experience providing a high level of customer service in a face-to-face environment is preferred (a minimum of 2 years of customer service in a face-to-face environment is required, with 6 months or more in a leadership or advanced customer service role preferred for Senior CSA).
• Prior experience with jewelry is neither relevant nor required— we will teach you!
• Evening and weekend availability is a must.
• (Though unlike most retailers, we are closed on major holidays!)
• Excellent communication and interpersonal skills.
• Demonstrated attention to detail and accuracy.
• Comfortable with technology and comfortable learning new systems and processes.
• Demonstrated ability with math (addition, subtraction, multiplication, and division) as well as cash handling.
• Genuine enjoyment in providing great service.
• Organizational excellence and ability to manage deadlines, multitask, and prioritize effectively.
• Excellence in written and spoken English is required; you will communicate with our customers and home office team members in writing as well as face to face.
• Minimum of a high school diploma or equivalent is required.

Benefits

• Base Pay range for this role is $22 to $24 for Customer Service Associate and $23 to $25 for Senior Customer Service Associate, which applies to this specific role in this location only.
• Your placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members and alignment with geographic market data.
• While we target most new hire offers toward the lower end of the listed range, more demonstrated sales experience, knowledge, and skills may result in a higher starting rate.
• Average performance will earn a moderate increase each year, while high performers can earn a very generous annual increase.
• Once you join us, we pay for performance and there is no ceiling to your base pay rate over time.
• Beyond Pay We are committed to investing in your overall, holistic wellbeing and that of anyone who depends on you.
• Competitive medical, dental, and vision coverage.
• Competitive 401(k) plan with company match.
• Paid vacation time, sick time, holidays, volunteer time, and of course things like bereavement time (including for pets).
• Protection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance.
• Parental benefits including paid parental leave, fertility benefits, and child and adult care.
• Flexible Spending Accounts.
• Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss.
• Though weekend and evening availability is required, we are closed when most retailers are open (with 7 paid holidays each year for most staff), and our hours are much more enjoyable than many retailers.
• (Monday to Wednesday 10 AM to 7 PM, Thursday to Friday, 10 AM to 8 PM, Saturday 10 AM to 6 PM and Sunday noon to 5 PM are the hours we are open to customers.)