Customer Service Associate - Retail Loyalty (Lead)

Role: Team Captain Endzone & Loyalty Responsibilities Lead a dynamic front-of-store team focused on creating an energetic, game-day atmosphere and fostering customer loyalty.Coach associates to provide exceptional service, promote and enroll customers in ScoreCard and other loyalty programs.Drive sales through suggestive selling and deep product knowledge.Coordinate store coverage, support opening and closing procedures, and monitor loyalty and service metrics.Collaborate with leaders on in-store promotions and events.Model an inclusive, sports-driven culture while maintaining a clean, safe, and engaging environment for all customers. Qualifications & Skills Strong leadership and team management abilities.Excellent customer service and communication skills.Knowledge of loyalty programs and sales techniques.Ability to coordinate store operations and support promotional activities.Commitment to creating a positive, inclusive environment.