Customer Service Associate - PM

About the role

Founded in 1996 in New York, Laundry Capital operates over 90 laundromats across eleven states under two brands: Clean Rite Centers and Laundromax. Laundry Capital pioneered the laundromat “super store” concept — large, bright, free-standing stores equipped with over 120 washers and dryers, ample folding tables, free parking, and knowledgeable, qualified staff. Laundry Capital is recognized by the industry as the “gold standard” for laundromat retail in the United States.

Customer Service Associates (CSAs) report to a Store Manager and are responsible for the daily duties involved in maintaining high levels of customer service through offering a clean, safe, and friendly store.

Why Work at Laundry Capital:

• Stability & Growth: Join a company with 30 years of history and a track record of steady expansion, with real opportunities to grow into shift lead, assistant manager, and store manager roles.
• Team Culture: Work with a supportive team in a fast-paced, customer-facing environment where your contributions are visible and valued every shift.
• Flexibility: Part-time scheduling designed to work with your life, including overnight shift options for those who prefer non-traditional hours.
• Recognition: Be part of the brand the industry calls the “gold standard” of laundromat retail and help us maintain that reputation every day.
• Sales bonus.

Responsibilities

• Assisting customers with laundry card use, machine selection and operation, retail purchases, and wash-and-fold orders, and addressing any other questions or concerns
• Accurately operating the register or point-of-s