Customer Service Associate (Part Time)

About the role

The Customer Service Associate provides frontline support to customers across multiple channels. This role is essential in ensuring a seamless experience for exhibitors and event participants while contributing to revenue growth and payment processing.

Responsibilities

• Serve as the first point of contact for customers via phone, email, live chat, text, and in person.
• Provide prompt and professional assistance, addressing inquiries and offering product or service information.
• Identify and resolve customer concerns, working to provide effective solutions.
• Aid customers with placing orders, cancellations, and processing refunds in accordance with department guidelines.
• Confirm orders and accurately apply them to customer accounts.
• Update and maintain customer records as needed to ensure accuracy.
• Address and de-escalate customer concerns with professionalism.
• Recognize when issues need to be escalated and follow appropriate procedures to involve management or additional support.
• Work with colleagues, including Customer Service Managers and leadership, to ensure smooth operations and effective problem-solving.
• Seek guidance from supervisors or team members as needed for complex situations.

Requirements

• Educational Foundation: High school diploma required.
• Experience: 1-2 years of customer service experience required, with trade show industry experience preferred.
• Key Skills: Strong communication, problem-solving, attention to detail, and ability to work independently in a fast-paced environment.
• Technical Proficiency: Ability to adapt to new software and technology, with proficiency in Microsoft Office and proprietary event management systems.

Qualifications

• Ability to travel is required, which could include 14-18 days at one time in the continental United States. Overtime hours may be available as the schedule requires or while traveling.

Benefits

• Competitive Benefits for Full Time Employees: Enjoy Medical, Dental, Vision, 401(k), and more.
• Supportive Work Environment: Hybrid position with an emphasis on work-life balance.
• Commitment to Integrity, Compassion, and Excellence: Bring your best to an award-winning team that values integrity and supports each other's success.

Pay

Details about pay are not specified in the job posting.

Schedule

This is a part time position. Hours may vary week to week to meet business needs. Full time hours may be available from time-to-time, especially when traveling.

Application

Only applications received through our website will be considered. For design positions, please also be sure to upload your portfolio or review of your application will be delayed.

Contact

The Expo Group is a trusted exhibition and events partner helping organizations grow their attendee, exhibitor, and sponsorship revenue through the design and execution of unique, compelling, and memorable experiences. The company is headquartered in Irving with offices in Orlando, Chicago, and Las Vegas. Learn more at www.theexpogroup.com.