Customer Service Associate Natural

Location: On-Site preferred Salary: $21 per hour - $23 per hour Position Summary The Customer Service Associate is responsible for processing specialty orders across the department for Authorized Resellers of Nordic Naturals’ products. The Customer Service Associate is also responsible for processing invoices for key accounts, assisting with overflow of regular orders during peak times and promotional orders. This position will also include open order clean up ensuring all customers are being charged correctly. Location Statement: This is a remote position for those who live outside of 40 miles from Nordic Naturals headquarters in Watsonville, CA. Our culture is very important to us and for team members who live inside of the 40 mile radius we expect them to be able to travel to headquarters, 3 days each week. For remote employees that live outside of the 40 mile radius, we expect them to be able to travel to headquarters, once every 3 months, if required. Essential Functions Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Function Statements Process specialty orders throughout the department including EDI orders, Customer Education ordersProcess Key Account promotional orders and Specialty Customer ordersInvoicing through EDI system software for designated Key AccountsClosing open sales orders left open for low inventory itemsCross train on multiple areas within department to act as back-up when needed for order entry or returns and creditsWork with Accounting Department for account clean up on open items, invoicing and creditsSupport department staff as neededMiscellaneous administrative and project support as requested and requiredAll other duties as assigned. Position Qualifications Competency Statements Positive - Ability to view all situations with a positive attitude.Accountable – takes ownership for responsibilities, acknowledges and learns from mistakesDetailed- Must be able to pay attention to details and enter orders with minimal errorsMulti-tasker- Ability to balance, prioritize and maintain various daily tasksIndependent – Must be self-motivated and able to manage obligations without direct supervision.Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.Communication - Ability to communicate effectively with others using spoken and written word clearly and concisely.Customer Oriented - Ability to take care of the customers’ needs while following company procedures.Enthusiastic - Ability to bring energy to the performance of a task.Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative. Skills & Abilities Computer Skills MS Word - Intermediate, MS Excel - Advanced, MS Powerpoint - Intermediate level or higher, Business Writing Other Requirements BA/BS in Business, Science or related field or 4 years experience in related field or equivalent combination of education and experience.