Customer Service Associate - Mattituck Branch

About the role

Dime Commercial Bank (Dime) is hiring for a Customer Service Associate (CSA) at its Mattituck Branch in Long Island. The CSA will ensure accurate completion of customer requests and services, respond to inquiries timely, and process routine bank transactions.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services to all Dime customers.
• Respond to customer inquiries and deliver in-depth knowledge of Dime products and services to provide appropriate solutions.
• Support business development efforts of the Branch Manager through in‑branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), including Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Dime internal Suspicious Activity Tracking Report.
• Perform New Account and File Maintenance reviews to ensure accuracy and integrity of data for SOX 404 purposes.
• Maintain current knowledge of bank regulatory requirements.
• Identify opportunities for and service clients with consumer and commercial lending needs, referring them to the appropriate department.
• Make decisions within authority (e.g., overdrafts, overrides, signature guarantees) in lieu of absent managers.
• Cross‑train on both teller window and banking platform as required.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required.
• Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, Financial Service Associate is a plus.
• Cash‑handling experience preferred.
• Excellent customer service skills.
• Advanced PC, Network, E‑Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
• Strong problem‑solving skills to effectively uncover and resolve customer issues.
• Thorough understanding of compliance and record‑keeping requirements.

Pay

The hourly wage ranges from a minimum of $22 to a maximum of $29. Exact pay may vary based on skills, experience, training, licenses/certifications, language necessities, and location.