Customer Service Associate - Legal Environment

About the role

IST Management is a rapidly growing business process outsourcing (BPO) company specializing in providing solutions for the management of digital and physical information through Facilities Management. This is a full-time, direct-hire position offering upward mobility and a commitment to excellence for our clients.

Responsibilities

• Light front desk receptionist duties
• Scanning and assigning mail
• Maintain the highest levels of customer care and demonstrate a friendly and cooperative attitude
• Consistently adhere to business procedures guidelines
• Pantry and hospitality support
• Copy services, demonstrating flexibility in satisfying customer demands in a high-volume production environment
• Handle time-sensitive and/or confidential information and materials
• Take direction from supervisor or site manager; participate in cross-training
• Courier delivery and pick-up within a 5-block radius
• Maintain all logs and reporting documentation with attention to detail
• Adhere to all safety procedures
• Upkeep of the corporate office environment and common spaces (cleaning, organizing, stocking)
• Basic office services and administrative work as assigned
• Periodic bank runs

Requirements

• High school diploma or GED equivalent (college degree is a plus and allows a fast-track plan to management)
• Front desk receptionist experience; scanning experience is a plus
• Legal experience is a plus
• Ability to move items and be on your feet for long periods of time
• Excellent verbal and written communication skills
• Hospitality and conference room experience is a plus
• Prior mail or copy experience is a plus; computer-savvy
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet the employer's attendance policy
• Access to reliable transportation to and from the job site
• Capable of lifting up to 55 pounds with aid
• Willingness to be cross-trained

Pay

USD $19/hr to $20/hr

Schedule

Monday-Friday during regular business hours between 8:30 AM–5:30 PM, as needed.

Benefits

• Medical, Dental, and Vision insurance
• Short-Term Disability (STD) and Long-Term Disability (LTD)
• Life insurance
• 401k retirement plan
• Paid Time Off (PTO)
• Bonus incentives