Customer Service Associate - Leddy Arena

We need to output HTML fragment with sections using

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. Need to preserve all substantive info. We need to parse the posting. General Purpose: description of role. Could be "About the role". Use

About the role

then

with that description. Essential Job Functions: list of duties. Use

Responsibilities

then

• each duty. Qualifications/Basic Job Requirements: list of qualifications. Could be

  Requirements

  or

  Qualifications

  . The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to decide which sections to include. We have content for About the role (General Purpose). Responsibilities (Essential Job Functions). Requirements (Qualifications/Basic Job Requirements). Possibly Skills (maybe from qualifications). Benefits? Not mentioned. Pay: there is "Pay Grade 14: $28.08 - 31.28 Hourly". Also "Remote Tier 1: Zero (0) days remote/month". That's pay and remote info. So we can include Pay section with that info. Schedule? Not mentioned explicitly; maybe not include. Benefits: not mentioned. So skip. Skills: maybe we can extract from qualifications: ability to operate software, etc. Could create Skills section. But we need to avoid filler. We have many skill-like statements in qualifications. Could put them under Skills. But we must not create sections with filler like "commensurate with experience". We have actual content. Thus sections: About the role, Responsibilities, Requirements, Skills, Pay. Possibly also Qualifications? But we already have Requirements and Skills; maybe combine. The instruction list includes both Requirements and Qualifications as separate headings. We could put basic job requirements under Requirements, and qualifications (preferred) under Qualifications. But we have both required and preferred. Could split. Let's extract: Required: High school diploma or equivalent and two (2) years’ of experience in an administrative environment with an emphasis in customer service required. Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies. Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development. Ability to work independently and as part of the customer service team in a fast paced, complex, detail-oriented office environment that features many repetitive tasks and deadlines. Ability to handle multiple tasks simultaneously, work under pressure, and adhere to schedules required. Ability to interact professionally and respectfully with co-workers, members of the public, and elected officials, in person, by telephone and through email. Must provide customers with prompt, professional and courteous service. Must be able to operate standard and computerized office equipment. Must be able to occasionally work overtime, nights and weekends. Ability to work in an outside environment in all weather conditions. Ability to obtain and maintain a valid State driver’s license. Ability to handle numerous phone calls and multi-task in a busy office environment. Ability to handle large sums of money. Ability to communicate effectively both orally and in writing. Ability to provide courteous and professional customer service. Regular attendance is necessary and is essential to meeting the expectations of the job functions. Ability to understand and comply with City standards, safety rules and personnel policies. Preferred: One or more years in Parks and Recreation field preferred. Knowledge of ice skating facilities operations preferred. Experience entering and generating reports in recreational and facility maintenance software programs preferred. Ability to operate in a Windows based operating environment using word-processing, spreadsheets and specialized database software required. (Actually that is required? It says required.) Thus we can separate. Skills: maybe list specific skills: data entry, CivicRec software administration, payment processing, invoicing, scheduling, staff supervision, etc. Those are in essential functions. Could put under Skills. But we already have Responsibilities covering duties. Skills could be separate but might duplicate. The instruction says prefer a few substantive sections over many thin ones. So maybe we combine Requirements and Qualifications into one section? But they gave separate headings; we could still include both if we have content. Let's decide: We'll include About the role, Responsibilities, Requirements, Qualifications, Skills, Pay. That's six sections. Check each for substantive content. About the role: General Purpose paragraph. Responsibilities: Essential Job Functions list (many items). We'll output each as
• . Requirements: Basic Job Requirements (the required items). We'll list as
  • . Qualifications: Preferred qualifications (Parks and Recreation experience, ice skating facilities knowledge, experience entering reports, etc.) We'll list as
    • . Skills: maybe we can extract specific skill statements like "Ability to operate standard and computerized office equipment", "Ability to handle numerous phone calls", etc. But those are already in requirements. Might be redundant. Could instead put Skills as "CivicRec software specialist, data entry, payment processing, invoicing, scheduling, staff supervision, etc." But we need to preserve all substantive info; we can't invent. We could take from Essential Job Functions the skill-oriented statements: "Serve as department point person and administrator for CivicRec reservation software, including system configuration, troubleshooting, reporting, staff training, workflow implementation, and coordination with software vendors and IT support." etc. But those are duties. Maybe better to not create Skills section; combine Requirements and Qualifications into one section called Requirements (or Qualifications). But we need to follow instruction: use headings for those categories if content exists. If we combine, we might miss a heading. However instruction says "Prefer a few substantive sections over many thin ones." So we could have fewer sections, but we must still use the headings when we have content. If we combine Required and Preferred into one section called Requirements, we still have a heading for Requirements (covers both). That's okay. Then we could skip Qualifications heading. Similarly Skills maybe not needed. Thus sections: About the role, Responsibilities, Requirements, Pay. Check Pay: we have Pay Grade 14: $28.08 - 31.28 Hourly Remote Tier 1: Zero (0) days remote/month. That's specific. Schedule: not mentioned, so skip. Benefits: not mentioned. Thus output:

      About the role

      General Purpose This position is responsible for the coordination of facility operations via engagement of arena patrons, staff and the public as well as providing Customer Service to the for the Parks, Recreation and Waterfront Department. Exercise independent judgment in coordinating daily arena operations. In addition, this position is responsible for overseeing reception, facility financial and administrative services at Leddy Park Arena and to internal staff, plus support to the Waterfront Division This position is the CivicRec software specialist for the department. Union Affiliation: American Federation of State County and Municipal Employees (AFSCME) Pay Grade 14: $28.08 - 31.28 Hourly Remote Tier 1: Zero (0) days remote/month

      But we need to avoid repeating Pay info in About the role; we will move Pay to its own section. So About the role should not include Pay Grade etc. Let's extract About the role purely from General Purpose paragraph (first sentences). The General Purpose includes: "General Purpose This position is responsible for the coordination of facility operations via engagement of arena patrons, staff and the public as well as providing Customer Service to the for the Parks, Recreation and Waterfront Department. Exercise independent judgment in coordinating daily arena operations. In addition, this position is responsible for overseeing reception, facility financial and administrative services at Leddy Park Arena and to internal staff, plus support to the Waterfront Division This position is the CivicRec software specialist for the department." We should keep that as is, but remove the Union Affiliation and Pay etc. Actually the text includes "Union Affiliation: American Federation of State County and Municipal Employees (AFSCME) Pay Grade 14: $28.08 - 31.28 Hourly Remote Tier 1: Zero (0) days remote/month". That's after the General Purpose? It appears after the sentence about CivicRec software specialist. So we need to separate. Thus About the role: the paragraph up to "This position is the CivicRec software specialist for the department." Then we will have a separate Pay section. Now Responsibilities: list essential job functions. We'll need to capture each sentence as a bullet. Let's extract essential job functions list: - Collect, enter and maintain data in multiple systems according to City protocol. This includes, but is not limited to recreation facility reservations and program registration information, customer demographics, reports, payment details, reservation needs and special accommodations required. - Maintain program registration database, cancelling and updating programs and program registrations, processing refunds and program change requests. - Respond to public inquiries, requests for facility reservations and complaints regarding Parks, Recreation and Waterfront and other City services in a professional, timely and friendly manner. - Refer more complex questions, complaints and concerns to Supervisor, other appropriate personnel or City department in a professional, timely and friendly manner. - Serve as department point person and administrator for CivicRec reservation software, including system configuration, troubleshooting, reporting, staff training, workflow implementation, and coordination with software vendors and IT support. - Communicate directly with patrons and the public via phone calls, emails and in person about Department programs and initiatives, and educate patrons and the public regarding Department processes and perspectives. - Communicate directly with staff, volunteers, community partners and the public as required. - Provide administrative support to Urban Park Ranger program staff. - Receive and process payments for all programs including but not limited to cash, checks, credit card payments, etc. - Reconcile and report payment information to Clerk/Treasurer’s Office through appropriate software for assigned program areas. - Administer and bill accounts receivable for reservations. - Administer and deliver arena invoices to accounts payable and generate purchase orders as needed. - Coordinate with Arena patron groups to provide adequate ice reservations for their individual organizational needs while maintaining relationships with these organizations and balancing user needs and requests in a fair and equitable manner aligned with arena policy. - Work with management to ensure staffing coverage and operational continuity for arena programming, events, and public operations - Facilitate Pa (looks like truncated; maybe "Facilitate Pa" is part of "Facilitate Pa..."? Actually original: "Facilitate Pa Maintain effective, professional, and positive working relationships with all users of the facility." Probably a typo; we should keep as is? The text: "Facilitate Pa Maintain effective, professional, and positive working relationships with all users of the facility." Might be "Facilitate Pa" is part of "Facilitate Pa..." maybe "Facilitate Pa" is incomplete. We'll keep the sentence as appears: "Facilitate Pa Maintain effective, professional, and positive working relationships with all users of the facility." But that seems odd. Could be "Facilitate Pa" is a typo for "Facilitate Pa..." maybe "Facilitate Pa" is "Facilitate Pa"? We'll just keep as is. - Manage facility schedule. - Generate and maintain seasonal employee staffing schedule to ensure appropriate coverage for Arena activities and events. - Indirect supervision of seasonal arena staff, including support with recruitment, onboarding, training, scheduling, and operational direction - Provide individual ice schedules for Arena customers. - Prepare fiscal year end reports for Clerk/Treasurer’s Office documenting prepaid revenues, Pro Shop inventory, and other reports as needed. - Enter service requests into VUEWorks, as requested by department staff and members of the public. - Carry out trouble shooting for all office equipment, including computers, or contact appropriate vendor for timely repairs. - Maintain office and postage supply inventory and ensure appropriate levels of supplies on-hand for daily and other use. - Receive, sort and distribute all incoming Arena mail to appropriate personnel. - Provide administrative support to Parks, Recreation and Waterfront