Customer Service Associate III, Woodlake Market
About the role
As a Customer Service Associate III in a high-end grocery store, you are the final touchpoint in the customer’s shopping experience. You provide warm, professional service while efficiently processing transactions. Your attention to detail, product knowledge, and hospitality help reinforce the store’s premium brand. Your role is essential in ensuring that every guest leaves with a positive impression of our brand.
Responsibilities
- Greet customers with a polished, friendly demeanor
- Provide personalized service, including product recommendations and assistance with loyalty programs
- Support loyalty program enrollment and customer account updates
- Handle customer inquiries and resolve issues with empathy and efficiency, escalating when necessary
- Accurately scan and ring up purchases using the POS system
- Process payments via cash, credit, mobile pay, gift cards, and various other forms of payment
- Process returns, exchanges, and refunds in accordance with store policies
- Handle gift cards sales and special orders
- Absorb high-value items and specialty products
- Absorb self-checkout areas and troubleshoot issues
- Maintain a clean, organized, well-stocked, and welcoming checkout area
- Follow dress code and grooming standards that reflect the upscale environment
- Uphold the store’s standards for cleanliness, professionalism, and brand image
- Absorb bagging and offer carry-out service when appropriate
- Communicate clearly with front-end, other department teams, and management to ensure smooth operations
- Support other areas during peak times or special events
- Participate in ongoing training to stay informed about new products and promotions
- Absorb training new associates on registers and tasks
- Follow all cash handling procedures and store policies
- Maintain accurate records of transactions and guest interactions
- Open or close the Guest Services Department for operation
- Complete all duties and requests as assigned by management
Requirements
- Highschool diploma or equivalent required
- Must be 18 years old or older and have the ability to obtain a liquor license
- 1+ years retail or customer service experience required
- Strong communication, interpersonal, and organizational skills
- Ability to remain calm and courteous in a fast-paced, detail-oriented environment
- Familiarity with POS systems and handling cash/card transactions and troubleshooting
- Familiarity with computer software (e.g., Excel, Word, Outlook)
- Passion for food, hospitality, and creating memorable customer experiences
- Ability to lift up to 50lbs and stand for long periods of time
- Flexible availability, including early morning, nights, weekends, and holidays
Skills
- Highschool diploma or equivalent required
- Must be 18 years old or older and have the ability to obtain a liquor license
- 1+ years retail or customer service experience required
- Strong communication, interpersonal and organizational skills
- Ability to remain calm and courteous in a fast-paced, detail-oriented environment
- Familiarity with POS systems and handling cash/card transactions and troubleshooting
- Familiarity with computer software (e.g., Excel, Word, Outlook)
- Passion for food, hospitality, and creating memorable customer experiences
- Ability to lift up to 50lbs and stand for long periods of time
- Flexible availability, including early morning, nights, weekends, and holidays
Benefits
This is a full-time position working weekdays and weekends. Hours vary between 5:30am - 8:30pm.
Pay
The hourly range for this position is $18.30-$22.90. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.
Schedule
This is a full-time position working weekdays and weekends. Hours vary between 5:30am - 8:30pm.