Customer Service Associate I

Essential Job Duties

• Respond to detailed telephone inquiries
• Maintain a positive professional attitude through all calls, and listen attentively to customer needs
• Maintain customer confidentiality
• Identify firearms that should be returned to the factory for service
• Use technical knowledge to provide guidance to customers over the phone
• Use computer software including MOM or Oracle
• Process payments for service/parts orders
• Generate shipping labels and process emails
• Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms
• Provide support for quarterly parts inventories
• Strive to resolve customer issues on the first contact and advocate for the customer
• Participate in training as mandated by OSHA standards

Qualifications And Skills

• Data entry skills
• Experience with computer software like Oracle or MOM is preferred
• Good verbal communication and attention to detail
• Able to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures
• Solid Ruger and/or Shop Ruger product knowledge
• Must be comfortable working in a large group where flexibility and interaction is required
• Prior experience in a customer facing role is required

Physical Demands

• Associates are frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms
• The position can involve sitting and some walking