Customer Service Associate I

Principal Responsibilities and Duties

• Independently analyzes issues and processes, and clearly communicates, both verbally and in writing, to routine questions, processing issues, and requests according to company defined procedures/standards.
• Researches and analyzes payment history and recognizes when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients.
• Acts as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of one’s actions by helping to develop customer relationships.
• Keeps management informed of significant issues that may require additional attention, or may threaten the account relationship, on a timely basis.
• Suggests changes and/or enhancements to existing procedures to improve service to clients and internal processes.
• Works independently and with other internal departments to coordinate file maintenance and client validation file/database updates.
• Seeks guidance from the appropriate resource on significant non-routine issues.
• Documents and reports on errors made by all other Utility departments.
• Works overtime as needed.
• Other duties as assigned.

Knowledge and Minimum Requirements

• Good interpersonal skills that will maximize client responsiveness and facilitate development of a solid working relationship with both utility clients and other staff members.
• Strong organizational skills with the ability to handle multiple tasks simultaneously.
• Working knowledge of office equipment such as fax machine, copy machine, and telephone. Proficient in Microsoft Office.
• Good problem-solving skills and attention to details.
• College-level course work in a general or business administration area or equivalent experience.
• Minimum 6 months customer service experience in a general business environment or equivalent experience.

About the Role

Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communication networks, facilities, and other operations. Disbursing over $95 billion annually on behalf of its clients, and with total assets of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly-owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®. More information is available at www.cassinfo.com.

Benefits

Training is onsite Monday-Friday from 8:00am-4:30pm for approximately 90 days.

Pay

N/A

Schedule

Monday - Friday with a flexible start time between 7:30am - 9:00am