Customer Service Associate – German Speaker
TalentPop App · Valley Stream, NY · 2 days ago
RemoteRemoteMarketingFull-time
What You'll Do
- Provide support across phone, live chat, and email channels.
- Resolve customer inquiries accurately and efficiently.
- Maintain detailed documentation of customer interactions.
- Escalate complex issues when necessary and collaborate with internal teams.
- Represent TalentPop with professionalism and empathy in every interaction.
What We're Looking For
- At least 1 year of customer service, support, or helpdesk experience.
- Professional fluency in both German and English.
- Experience with Zendesk, Gorgias, Shopify, or similar platforms is a plus.
- Strong communication, organization, and problem-solving skills.
- Able to work independently in a remote environment.
Technical Requirements
- Personal laptop or desktop with an Intel i5 processor or equivalent.
- Stable wired internet connection with at least 25 Mbps upload and download speed.
Benefits
- Competitive compensation package.
- Annual salary reviews.
- Paid Time Off (PTO).
- Monthly health stipend.
- Performance-based bonuses.
- Permanent work-from-home setup.